Shipping policy

Shipping Policy for Onyx Growth Limited

Effective Date: December 11, 2024

At Onyx Growth Limited, we aim to provide reliable shipping for all our customers. This policy outlines our shipping methods, costs, and timelines, with a focus on the USA.

1. Shipping Destinations

We ship to most regions in the USA. If your location is not listed during checkout, please contact us at support@akyvo.com to confirm availability.

2. Shipping Methods and Times

Standard Shipping

  • Delivery Time: 5–10 business days.
  • Cost: Calculated at checkout.

Express Shipping

  • Delivery Time: 2–5 business days.
  • Cost: Calculated at checkout.

Shipping costs vary based on order weight and destination.

3. Processing Time

Orders are processed and shipped within 1-2 business days after payment confirmation.

4. Tracking Your Order

Once shipped, you will receive an email with a tracking number. Please allow 24 hours for tracking updates to appear.

5. Customs and Duties

For USA orders, no additional customs duties apply.

6. Lost or Damaged Shipments

If your shipment is lost or damaged, contact us within 7 days at support@akyvo.com with your order number and photos of the issue. We will offer a replacement or refund where applicable.

7. Contact Information

For questions or assistance, reach out to:

Thank you for choosing Onyx Growth Limited!