Terms of service

Terms of Service for Onyx Growth Limited

Effective Date: 11.12.2024

Welcome to Onyx Growth Limited. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our services, you agree to these Terms. If you do not agree, please refrain from using our services.

These Terms comply with applicable UK laws, including the Consumer Rights Act 2015, UK GDPR, and other relevant regulations.

1. Definitions

  • “We,” “Us,” “Our”: Refers to Onyx Growth Limited.
  • “You,” “Your”: Refers to the user of our services.
  • “Services”: Includes our website, products, and customer support.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our services. By using our services, you confirm that you meet this eligibility requirement.

3. Orders and Payments

3.1 Placing an Order

  • Orders are subject to acceptance and availability.
  • You are responsible for providing accurate and complete information when placing an order.

3.2 Payment

  • All payments must be made using the payment methods specified on our website.
  • Prices are listed in USD, inclusive or exclusive of applicable taxes as stated on the product page.

3.3 Order Confirmation

  • A confirmation email will be sent after your order is placed. This does not constitute acceptance of your order.
  • We reserve the right to cancel orders for any reason, including suspected fraud or errors in product information.

4. Shipping and Delivery

  • Shipping timelines and costs are outlined in our Shipping Policy.
  • Delivery times are estimates and may vary.
  • We are not responsible for delays caused by customs, carrier issues, or force majeure events.

5. Returns and Refunds

  • Returns and refunds are governed by our Return Policy.
  • To request a return, you must follow the process outlined in the policy.

6. Intellectual Property

  • All content on our website, including text, images, logos, and trademarks, is the property of Onyx Growth Limited or its licensors.
  • You may not copy, reproduce, or use our content without prior written permission.

7. User Responsibilities

By using our services, you agree to:

  • Comply with all applicable laws and regulations.
  • Refrain from engaging in fraudulent or abusive activity.
  • Avoid using our services for unlawful purposes or to harm others.

8. Limitation of Liability

To the extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
  • Our total liability for direct damages is limited to the amount paid for the affected product or service.

9. Dispute Resolution

9.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to its conflict of law principles.

9.2 Consumer Disputes
If a dispute arises, we encourage you to contact us at support@akyvo.com to seek an amicable resolution.

9.3 Mediation and Arbitration
For unresolved disputes, you may:

  • Use alternative dispute resolution (ADR) services provided by the UK’s ADR providers, such as Ombudsman Services.
  • Bring your dispute to arbitration under the Arbitration Act 1996 if both parties agree.

9.4 Small Claims Court
For claims under the applicable monetary threshold, you may pursue resolution through the Small Claims Court in England and Wales.

9.5 Consumer Rights
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

10. Privacy

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your data.

11. Termination

We may terminate or suspend your access to our services at any time for violating these Terms or for other lawful reasons.

12. Updates to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of our services after such updates constitutes acceptance of the revised Terms.

13. Contact Information

If you have questions about these Terms, please contact us:

  • Company: Onyx Growth Limited
  • Email: support@akyvo.com

By using our website or purchasing our products, you agree to these Terms of Service. If you do not agree, please refrain from using our services.